Dr. Len Schwartz- The Satisfaction Guarantee
Dr. Len Schwartz- The Satisfaction Guarantee
Hey, this is Dr. Len Schwartz.
I’ve been helping doctors, professionals and business owners since 1999,
There’s one thing that they consistently tell me at the very beginning of our first call and that is, “I truly care about helping my patients, clients, or customers.”
Well, guess what?
I have to be the bearer of bad news, and tell them everybody says that. It doesn’t make you better/different. It makes you the same.
So, how do I help them communicate that they truly care?
It’s called a satisfaction guarantee.
The satisfaction guarantee is a one pager that your new patients, clients, or customers will sign.
It will bullet out all the things you are promising and guaranteeing to do and what you expect them to do in order to guarantee their satisfaction.
You can get the entire template here in my book called Cut The Yo-Yo.
Start doing this. Start making your new patients, clients, or customers, sign this and watch what kind of positive word of mouth your new patients, clients, or customers spread for you.
